Need help with OnSight?
We want OnSight to feel reliable, predictable, and easy to use. If something doesn’t look right—or you’re not sure how a feature works—reach out and we’ll be happy to help.
How to reach us
| Support email | support@honed-edge.com |
|---|---|
| Privacy questions | privacy@honed-edge.com |
| Business inquiries | hello@honed-edge.com |
What to include in a support request
To help us resolve issues quickly, please include:
- The email address you use to sign in to OnSight.
- Your device type (for example: iPhone 15, Pixel 8).
- The version of OnSight you’re using (from the app’s settings screen).
- A short description of what you were trying to do, and what you expected to see versus what happened.
- Screenshots, if possible, especially for errors, odd totals, or confusing screens.
Current status of the app
OnSight is currently in an early release and is actively being improved. We may introduce new features or adjust existing ones based on user feedback and real-world use.
We take data integrity seriously. If you notice anything unexpected in your visit history, pricing calculations, or invoices, please contact us so we can investigate and fix the issue.